Privacy Policy - PetHotelPro

Effective Date: January 1, 2024

Introduction

PetHotelPro ("we," "our," "us," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, and services.

1. Information We Collect

We collect information you provide directly:

Account registration (email, name, business details)
Pet and customer information (names, breeds, medical notes)
Booking and transaction data
Communication preferences
Payment information (processed securely via Stripe/PayPal)

2. Data Protection & GDPR Compliance

We comply fully with the General Data Protection Regulation (GDPR) and Portuguese data protection laws. Your data is:

Stored exclusively on EU servers
Encrypted at rest using AES-256
Protected by SOC 2 compliance standards
Never shared with third parties without explicit consent

3. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Data portability
Lodge a complaint with your data protection authority

4. Contact Us

For privacy concerns or to exercise your rights, contact us at:
[email protected]

Data Protection Officer (DPO):
[email protected]